Refund and Returns Policy
Refunds and Returns Policy
At Snow Blower Hub, we prioritize customer satisfaction and are dedicated to providing high-quality snow blowers and wood stoves. In line with EU regulations, you have the right to withdraw from your purchase within 14 days without giving any reason.
Right to Withdraw
According to § 355 of the German Civil Code, you have the right to withdraw from the contract within 14 days of receiving your goods. The cancellation period begins on the day you, or a third party indicated by you (who is not the courier), receives the goods.
Eligibility for Returns
To be eligible for a return, the purchased goods must be:
- In new condition (unused)
- In original undamaged packaging
How to Initiate a Return
To exercise your right to withdraw from the contract, please contact us at:
- Address: Snow Blower Hub, Europaplatz 2, 10557 Berlin, Germany
- Phone: +49 91 52634 2489
- Email: nancy@snowblowerhub.com / firstsnow@snowblowerhub.com
Return Form: You can use the attached withdrawal form or simply provide a written explanation of your decision to return the goods. It is sufficient to send your explanation before the expiration of the return period.
Return Process
If you withdraw from the contract, we will refund all payments received, including standard delivery costs, within 14 days from the date we receive your cancellation request.
Refunds will be issued using the original payment method unless another method is agreed upon. You will not incur any additional costs for the return of payment.
We may withhold the refund until we receive the returned goods or until you provide confirmation that you have sent the goods back.
Return Shipping Costs
You must return the goods no later than 14 days from the date of your cancellation. The deadline is considered fulfilled if you send the goods back before the period expires.
You are responsible for the return shipping costs unless the product was defective or incorrect upon arrival.
The cost for returning goods that cannot be sent back by standard postal services will not exceed 500.00 euros.
Loss of Value
You may be held liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to ascertain their nature, characteristics, and functioning.
Shipping Guide
At Snow Blower Hub, we prioritize a seamless shopping experience for our customers. Our shipping guide outlines everything you need to know about our shipping policies, covering both Eurozone and international shipments. Whether you’re purchasing a wood stove or a snow blower, our goal is to ensure your order arrives safely and promptly.
1. Shipping Within the Eurozone
1.1 Delivery Areas
We proudly ship to all countries within the Eurozone, including Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, and more. Our extensive network ensures that your order is delivered efficiently to your doorstep from our Germany warehouse.
1.2 Shipping Methods
To provide you with the best possible service, we utilize various shipping carriers that are well-established in Europe. Depending on your location and the size of your order, we may use carriers such as DHL, UPS, DPD, and MyGermany Courier. You will be informed about the specific carrier handling your order during the checkout process.
1.3 Shipping Costs
We are pleased to offer free shipping on all orders within the Eurozone. This means you can enjoy our premium products without worrying about shipping fees. Be sure to check our website for any ongoing promotions that may include additional offers.
1.4 Delivery Times
Delivery times within the Eurozone typically range from 3 to 7 business days, depending on your location. Urban areas may experience faster delivery times compared to rural locations. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment in real time.
1.5 Order Tracking
We understand how important it is to keep track of your order. After your shipment has been dispatched, you will receive an email with a tracking number and a link to the carrier’s website. You can use this information to check the status of your delivery at any time.
2. International Shipping
2.1 Delivery Areas
In addition to shipping within the Eurozone, we also offer international shipping to select countries outside Europe, including the UK, the USA, Canada, Switzerland, and others. If you’re unsure whether we ship to your country, please check our website or contact our customer service team.
2.2 Shipping Methods
For international shipments, we partner with reliable carriers known for their global reach and efficient service. Common carriers for international deliveries include DHL, FedEx, UPS, and MyGermany Courier. Depending on your location and the nature of your order, we will select the most suitable shipping method to ensure timely delivery.
2.3 Shipping Costs
For countries outside the Eurozone, we offer a flat-rate shipping fee on all international orders. This allows you to know your shipping costs upfront, making your shopping experience more convenient. The exact amount will be displayed during the checkout process, ensuring transparency.
2.4 Delivery Times
International delivery times can vary significantly based on the destination country. Generally, you can expect delivery times ranging from 5 to 14 business days. Some regions may take longer due to customs processing and other logistical factors. Once your order has shipped, you will receive a tracking number to monitor your shipment.
2.5 Customs and Duties
When ordering from outside Germany, please be aware that your package may be subject to customs duties and taxes imposed by your country’s customs authority. These fees are not included in your shipping costs and are the responsibility of the recipient. We recommend researching your country’s import regulations to avoid any surprises upon delivery.
3. Packaging and Handling
At Snow Blower Hub, we take great care in packaging your orders to ensure they arrive in perfect condition. Our products are securely packed using high-quality materials to prevent damage during transit. For larger items like snow blowers and wood stoves, we may use specialized packaging to ensure safe handling.
4. Order Confirmation and Processing
Once you place your order, you will receive an order confirmation email containing details about your purchase. Our team will process your order promptly, and you will receive another email once your order has been shipped, complete with tracking information.
We strive to ensure that your shopping experience at Snow Blower Hub is smooth and satisfactory. If you have any questions or need further information regarding our refund and return policies, please do not hesitate to reach out to our support team. We are here to assist you and provide clarity on any aspect of your order. You can contact us via:
For more information, contact us at:
Phone: +49 1521 7339579
Europaplatz 2, 10557, Berlin, Germany
Email: firstsnow@snowblowerhub.com
Thank you for choosing Snow Blower Hub. We look forward to serving you!