Refund and Returns Policy

Refunds and Returns Policy

At Snow Blower Hub, we are committed to ensuring your satisfaction with every purchase of our premium snow blowers and wood stoves. If you are not completely satisfied with your order, our Refunds and Returns Policy is designed to make the process as simple and transparent as possible. Please read the details below carefully.

You may return a snow blower or wood stove for a refund or exchange within 30 days of receiving your order, provided the following conditions are met:

• The item is in new, unused condition and includes all original packaging, accessories, and documentation.

• The item has not been damaged, used, or modified.

• Proof of purchase (e.g., order confirmation or receipt) is provided.

Note: Customized models, special orders, or items marked as “final sale” may not be eligible for returns. Please refer to the specific product listing for additional details.

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team to request a return authorization (RA) number. Provide your order number and the reason for the return.

   • Phone: +1 (775) 392-8088

   • Email: nancy@snowblowerhub.com

2. Package the Item: Securely package the snow blower or wood stove in its original packaging, along with all accessories and documentation. Include the return authorization number in or on the package.

3. Ship the Item: Send the package to the return address provided by our team. We recommend using a trackable shipping method to ensure the package arrives safely.

3.1 Refund Processing

Once we receive and inspect the returned snow blower or wood stove, refunds will be processed to the original payment method within 5–7 business days. You will receive an email confirmation once the refund has been issued.

3.2 Refund Amounts

Refunds will include the original purchase price of the item, minus any applicable restocking fees (if stated in the product listing). Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).

If you would like to exchange a snow blower or wood stove for a different model or replacement, please follow the return process outlined above. Once we receive your return, we will process the exchange and ship the new item to you. Any price differences will be adjusted accordingly, and additional shipping charges may apply.

If you receive a snow blower or wood stove that is damaged, defective, or incorrect, please notify us within 7 days of receiving your order. We will:

• Arrange for a free return of the item.

• Provide a replacement or issue a full refund, including any shipping fees paid.

To expedite the process, please provide photos of the damaged or defective item when contacting customer support.

The following items are not eligible for returns or refunds:

• Items marked as “final sale” or “non-returnable” on the product listing.

• Customized or personalized models of snow blowers or wood stoves.

• Items that have been used, damaged, or modified after delivery.

• For Customer-Initiated Returns (U.S.): Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

• For Errors by Snow Blower Hub: We will cover the return shipping costs and provide a prepaid shipping label.

• For International Orders:

  • Customers are responsible for all return shipping costs, including any customs duties, taxes, or fees that may apply.

  • We recommend using a trackable and insured shipping method to ensure safe delivery of the returned item.

Certain items, such as large or specialty snow blowers and wood stoves, may be subject to a restocking fee. This fee will be clearly indicated on the product listing and will be deducted from the refund amount if applicable.

9. International Refunds

• Customs and Duties: Any customs duties or taxes paid during the original shipment are non-refundable. Customers should contact their local customs office for potential duty recovery.

• Refunds will be processed for the original purchase price, minus any restocking fees (if applicable).

Orders can be canceled for a full refund if the cancellation request is received before the order is shipped. If the order has already been shipped, the standard returns process will apply.

If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact our customer support team:

• Address: 340 Freeport Blvd, Sparks, NV 89431

• Phone: +1 (775) 392-8088

• Email: nancy@snowblowerhub.com